Your Privacy Is Our Priority
It is our responsibility to keep every piece of your personal information secure on the thbet platform. This policy explains how we collect, store, and use your information.
Introduction & Overview
thbet is a safe and reliable online casino and betting platform for players in Bangladesh. We place the highest importance on the privacy and protection of personal information of our users. This privacy policy ("Policy") explains how thbet collects, uses, stores, and discloses your personal information.
This policy applies when you use our services through thbet's website, mobile application, or any other digital channel. We commit that your information will never be sold or transferred to third parties without authorization.
What Information We Collect
We may collect various types of information when you create an account and use services on thbet. This information falls into two categories:
2.1 Information You Provide Directly
Information you provide when you register on our platform or use our services:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Payment information such as bKash, Nagad, or Rocket account details
- Bank account details (for bank transfers)
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identifier information
- Browser type and operating system information
- User behavior information collected through cookies and similar tracking technologies
- Transaction history and gaming activity information
- Login times, session duration, and platform activity information
Purpose of Using Information
thbet uses the information collected from you for the following purposes:
3.1 Account Management and Identity Verification
Information is needed to properly manage your account and confirm your identity. This ensures the security of the platform and prevents fraudulent activity. thbet is for users aged 21 and above only, so age verification is also included.
3.2 Processing Financial Transactions
Your payment information is essential for processing deposit and withdrawal requests. This information is used to securely carry out transactions via bKash, Nagad, Rocket, or bank transfer.
3.3 Customer Service and Support
Our 24/7 live chat and email support team uses your information to resolve your issues quickly. This ensures you receive better and more personalized service.
3.4 Security and Fraud Prevention
Information is analyzed to keep our platform secure and to detect any unauthorized activity. This protects the interests of all users.
3.5 Technical Improvement
Anonymous and aggregated data may be used to improve platform performance, develop new features, and further enhance the user experience.
Data Storage & Security
thbet applies strong security measures in line with industry standards to keep your personal information secure.
4.1 Encryption Technology
All your personal information and financial transactions are protected through SSL (Secure Socket Layer) encryption technology. This means that no third party can read or access your information during data transmission.
4.2 Data Storage Security
Your information is stored on secure servers with multiple layers of security to prevent unauthorized access. Our systems are regularly tested through security audits.
4.3 Data Retention Period
thbet retains your information only for as long as necessary. Even after an account is closed, certain information may be retained for a specified period due to legal obligations and dispute resolution needs.
Sharing Information with Third Parties
thbet never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Payment Processors
Necessary payment information is shared with bKash, Nagad, Rocket, and bank transfer providers to carry out financial transactions. These organizations follow their own privacy policies.
5.2 Technology and Infrastructure Partners
Certain technical information may be shared with technology service providers for platform operations. These organizations operate under strict confidentiality agreements.
5.3 Legal Obligations
Required information may be provided as part of a court order, a legitimate request from a government authority, or a legal process. In such cases, thbet complies with applicable law.
5.4 Business Merger or Acquisition
In the event of any future business restructuring of thbet, your information may be transferred to the relevant organization. However, the new organization will be bound to follow this same privacy policy.
Cookies and Tracking Technologies
thbet uses cookies and similar technologies to improve the functionality of our platform and personalize the user experience.
6.1 Essential Cookies
These cookies are essential for the core functions of the platform. They are used to maintain login sessions, perform security checks, and remember your preferences. Disabling these cookies will prevent some important features of the site from working.
6.2 Analytics Cookies
These cookies help us understand how users are using our platform. This information is used to improve service quality, and all data is processed anonymously.
6.3 Cookie Controls
You can manage cookies from your browser settings. Please note that disabling all cookies may cause some features of the platform to not work properly.
Your Rights and Options
thbet believes that every user should have control over their own information. You have the following rights:
7.1 Right to Access Information
You can contact us at any time to find out what information we hold about you and to request a copy of that information.
7.2 Right to Correct Information
If there is any error in your stored information, you can request a correction. We will try to make the correction as soon as possible.
7.3 Right to Request Deletion
In certain circumstances you can request that your personal information be deleted. However, it may not be possible to delete all information where legal obligations or legitimate interests require it to be retained.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive our promotional emails or messages, you can opt out at any time by contacting our support team.
Protection of Minors
thbet is operated exclusively for users aged 21 and above. We do not intentionally collect information from minors under any circumstances, nor do we permit them to use our services.
Age verification is a mandatory step in the registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.
Policy Changes and Updates
thbet reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address or through the platform.
Continued use of the platform after a policy update will be considered as your consent to the updated policy. We therefore recommend checking this page regularly.
Contact & Complaint Resolution
Please contact us for any questions, concerns, or complaints regarding privacy. thbet's customer service team is available 24 hours a day, 7 days a week to provide support in Bengali and English.
You can reach us in the following ways:
- Via live chat: 24/7 live chat is available directly on the platform
- By email: [email protected]
We make every effort to resolve any privacy-related request or complaint as quickly as possible.