Answers to All Your Questions About thbet

Yes, thbet's withdrawal service runs 24 hours a day, 7 days a week. Even if you submit a request at 3 AM, processing does not stop. Funds typically reach your bKash, Nagad, or Rocket account within 15 minutes to 2 hours. The same timeframe applies on weekends.

Before withdrawing winnings earned from a bonus, you must meet the wagering requirement. For the welcome bonus, you need to place bets totalling 15 times the bonus amount — for example, if you receive a ৳1,000 bonus, you must wager a total of ৳15,000. Once the requirement is met, the winnings are added to your regular balance and can be withdrawn directly.

Yes, for security and fraud prevention, thbet only sends payments to a bKash, Nagad, or Rocket number registered in the account holder's own name. Withdrawal requests to someone else's wallet are not accepted. For bank transfers, you must also provide your own account details.

The minimum withdrawal amount at thbet is ৳1,000. If your balance is lower than this, you cannot submit a withdrawal request. The same limit applies across all methods — bKash, Nagad, Rocket, or bank transfer. Once your balance is sufficient, submit a request and you will typically receive the funds within 15 minutes to 2 hours.

A "Pending" status means the request is being processed. It is normally completed within 15 minutes to 2 hours. If more than 2 hours have passed, contact us via live chat or at [email protected]. Delays can sometimes occur if account verification is incomplete.

Yes, if you have activated the bonus but no longer wish to use it, you can cancel it from the bonus settings in your account. Keep in mind that cancelling the bonus will also remove the associated bonus balance. If you have any doubts before cancelling, ask via live chat.

No, the welcome bonus is available only once per account — at the time of the first deposit. Attempting to claim the bonus multiple times using several accounts or the same payment number may result in the account being closed.

After opening your account, deposit at least ৳500 for the first time and a 100% bonus will be added automatically, up to a maximum of ৳8,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,000 bonus — giving you a total of ৳2,000 to start with. No separate code is required.

Yes, bonuses generally must be used within a set time limit. If the wagering requirement is not met before the expiry, the bonus is cancelled. You can see the expiry of an active bonus in the bonus section of your account. If you have any doubts, contact support right away.

Weekly cashback is given at a set percentage based on your VIP level. A portion of your total bets for the week is returned — up to 0.4% at Bronze level, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum. At the end of each week, cashback is automatically credited to your account.

You can gradually move up to higher levels through regular play and activity. The more you play, the greater your chance of advancing. thbet's system automatically monitors your account activity and updates your VIP level according to your eligibility.

VIP members enjoy higher cashback rates, priority access to special promotions, and dedicated support services. Platinum level members receive the highest benefits, which include faster withdrawal processing and the possibility of a personal account manager.

thbet has four VIP levels in total: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; Gold — up to 1.1%; and Platinum — up to 1.5%. New members generally start at Bronze and can move up through regular activity.

In general, if there is a long period of inactivity or account activity drops significantly, the level may be reviewed. Staying active makes it easier to hold on to the level you have earned. Contact live chat to find out the current status of your level.

For identity verification, a Bangladesh National ID card (NID), a valid passport, or a driving licence is accepted. You must submit a clear, unexpired photo or scan of the document. Blurry or cropped images are not accepted.

If verification is rejected, thbet will send a message explaining the reason. Common reasons include an unclear image, part of the document being cut off, or a name mismatch. Reapply with the correct document or email [email protected].

Verification is primarily done to ensure the security of your account and to prevent money laundering and fraud. It confirms that only the actual account owner can make withdrawals. This process is an international standard for all legitimate online platforms.

thbet uses SSL encryption and secure storage technology to protect your personal information. Your documents are used only for identity verification purposes and are not shared with third parties. See our privacy policy for more details.

If the connection drops, the result of most games is saved on the server. When you log back in, you will be able to see the game state and the round result. However, if the connection drops mid-round, in some cases the bet may be lost — this depends on how long the connection was interrupted. If you have a problem, report it to live chat right away.

Yes, thbet can easily be added to the home screen on any Android or iPhone device. Open the site in Chrome, tap the menu icon, then select "Add to Home screen". This gives you an app-like experience with no separate download needed.

thbet works on Android smartphones, iPhones, tablets, and desktop computers. An up-to-date Chrome, Firefox, Safari, or Edge browser is all you need. Some features may not work properly on older operating systems or very old browser versions.

Yes, almost all games on thbet are optimised for mobile browsers. Slots, fishing games, live casino, and sports betting can all be played from your phone's browser. For the best experience, a stable internet connection is recommended and you should clear your browser cache from time to time.

First, refresh the page and check your internet connection. If the problem persists, clear your browser cache and cookies and try again. Trying a different browser can also help identify the issue. If it still is not resolved, contact [email protected] or live chat with a screenshot.